At Sunny Angela, we strive to provide our customers with the best possible shipping service, no matter where you live. Given the nature of the shipping business, delays are sometimes unavoidable, but rest assured, we're doing our utmost to get your order to you as soon as possible.
Sunny Angela Promise
Should you not receive your package within 25 business days from the date we shipped it, please contact us. You will receive a full refund even if we have already shipped out your package. If you receive your package after receiving the refund, you do not need to return it.
To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box. Orders shipping to APO’s, and US Territories may experience delays. Other carrier options are available, and we reserve the right to change carriers at any time.
For international shipments, the goods will be imported on behalf of the consignee/buyer. The consignee authorizes Sunny Angela to import the goods on his behalf. Further, the consignee/buyer agrees Sunny Angela may delegate the obligation to import the goods on his behalf to a subcontractor (e.g. customs broker). The consignee will pay the taxes & duties in addition with the purchase price of the goods.
Flat Rate Shipping
The delivery time for flat rate shipping is 7-15 business days. Please note that this excludes the time it takes to process your order (2-5 business days).
Receiving time = Processing time + Shipping delivery time
Estimated number of business days it takes until you will receive your order after placing it on the website. Business days do not include Saturdays, Sundays, or US holidays. This time includes processing and in-transit time for your order.
All orders are processed within 2-5 business days, including quality control, packing, and sorting. During times of high order volume, processing may take a few extra days. Please allow for these additional transit days when placing your order.
We ensure strict quality control on the products and carefully package your items. We will reserve a tracking ID from the shipment company once an order is placed, which means the shipping status may be "PRE-SHIPMENT" , "Label Created, not yet in system" or "Await the items" for around 5 business days before the package arrives at our distribution center in CA, US.
Shipping Delivery Time
For Flat Rate Shipping, it usually takes 7-15 business days to most destination countries in the world. The tracking ID will be trackable on the respective courier website 1 to 2 days after we have shipped the package. Occasionally, there may be a slight delay before the package(s) become trackable while they are logged by the respective shipping company. This is outside our control, so we kindly ask our customers to be patient.
1. Shipping Zone does not include the territories and uninhabited island possessions.
2. Delivery delays can occasionally occur. Sunny Angela cannot be responsible for precise shipping times and will not offer full refunds because an order arrived later than expected.
3. If your order was mishandled/lost by the carrier, please contact our customer service at email@example.com.
4. Sunny Angela is not responsible for customs taxes which may sometimes occur according to local regulations. Taxes and duties imposed on your order by your respective government will be your responsibility.
5. We do not ship on weekends and major holidays.
6. Annual Chinese Public Holidays: Chinese Lunar New Year (usually in February), Labor Day (1st May every year), Chinese National Day (1st October every year). Please note that all delivery times will be affected during these times of year as the service from all our suppliers and logistics operators will be disrupted. There is often a delay of 3-4 days and sometimes even longer. We sincerely apologize for any delays caused during these periods and kindly ask our customers to be patient.
7. If you have any other questions, please contact our customer service: firstname.lastname@example.org. (Your email will be replied within 48 business hours.)
Q: My order is stuck or not moving
A: Due to issues with carriers, you may see some delays in tracking updates on your order.
Q: My order still says it is waiting to be shipped
A: There are two common reasons why an order’s tracking says that it has not been shipped.
1. The order may have been shipped, but due to the destination distance of the shipment, the first scan might not occur for a couple of days after you’ve been notified that the package has shipped and your initial issuance of the tracking number.
2. The order may have required additional processing time to complete the order, please refer to our Shipping Time Frames for more information on processing
Q: My order still says it is In Transit for a number of days
A: Orders will remain in “In Transit” status until it reaches the next shipping hub. Sometimes, due to circumstances that are out of our control, packages may not have an updated scan for a number of days. If your package has remained “In Transit” for 7+ business days since the most recent tracking update, please reach out to us to further investigate your issue. You can check the status of your order using our Track Order page.
Q: International order stuck, held, or verification required
A: When making an international order, the destination country may require you to verify information about the order and the recipient. This is the most common reason that your order is not moving or held at customs
The customer may be required to provide the shipper and/or country with an invoice/proof of purchase and/or ID verification. The “Sunny Angela Order Confirmation Email”, should be able to be used as your invoice/proof of purchase.
Each country's shipping policies are subject to change and Sunny Angela would not be able to provide specific information on your country's policies or processes.
If Sunny Angela notices that a package is not moving, Sunny Angela may attempt to proactively resolve these issues.
Q: Processing time
A: All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 5 business days (excluding Saturdays, Sundays, and Holidays) to process.
After your payment is authorized and verified, Standard orders can still take up to 5 business days. This is just an estimate and doesn't include weekends or holidays.
Q: Shipping rates & timelines
A: Please note that orders to US destinations may take 1-12 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and final destination of the order.
When your order has been shipped, you will receive an email with tracking information.
For U.S. Domestic & International orders, we will use USPS or UPS to ship to most locations. Alternative carriers may be selected at our sole discretion to meet shipping requirements.
Your final shipping cost is displayed at the point of checkout.
Q: Shipping fees
A: Shipping fees are non-refundable. If you refuse any shipments from sunnyangela.com, you will be held responsible for the original shipping charges, plus the cost of returning the package to us. This amount will be deducted from any credit issued.
We will ship to PO Boxes via USPS. However, expedited shipping is not available to a PO Box.
Q: Delivery policy
A: If your package is lost or missing, you must contact us within 30 days of the delivery date to be eligible for a store credit or reship. Sunny Angela does not guarantee responsibility for packages that have been reported as “Delivered” by the carrier and will review on a case by case basis.
Q: Delivery claims
A: We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).
Sunny Angela does not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
Q: Out of stock items
A: If your order includes multiple items and one (or more) of the items are out of stock: we will go ahead and ship the rest of your order, issuing a refund to your original form of payment for the item(s) not in stock.
Q: Reserved rights regarding shipping
A: While we will make every effort to accommodate your shipping and billing preferences, in order to protect our customer, Sunny Angela reserves the right to require customers to use a “common” shipping and billing address in the event we are unable to process an order or verify a shipping address provided.
Additionally, Sunny Angela reserves the right to solely define and limit, refuse, and/or cancel orders from customers at any time due to:
- An irregular or excessive returns history indicative of “wardrobing;”
- An irregular or excessive returns history involving worn, altered, laundered, damaged, or missing items; or,
- Potential fraudulent or criminal activity.
Similarly, Sunny Angela reserves the right to limit, refuse, and/or reject returns (both in-store and online) to any customer or entity, due to similar actions as noted above.
We appreciate your understanding and patience as we work to deliver your order as quickly as possible. Thank you for choosing Sunny Angela.