FAQs
What is the Returns Policy?
• Dresses
• Bodysuits
• Accessories
• Shoes
• Swim & Lingerie
• Beauty
• Sale Items
How to initiate a return or exchange?
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
Do gift cards expire?
Why did I receive a partial refund after placing my order? One or more of your items may have sold out since your order was processed.
What happens if I use a gift card to pay for all or part of my order and some items were out of stock?
Can I exchange items?
What items are final sale?
Returned multiple orders in 1 package?
Received less credit than you expected?
Did you order using a BOGO (Buy One Get One) sale?
Let's say you redeemed a BOGO for 2 items.
One was a $15 item and the other was a $10 item. The $10 item in this case would be the item you got for free. But how we calculate it, is you got the $15 item for $9 and the $10 for $6 as the $10 discount is prorated across the 2 items.
If you return the $15 item you will get $9 in credit.
If you return the $10 item you will get $6 in credit.
In every case, we prorate the discount across all applicable items in your specific order. Don't worry, we'll do the math for you.
Do you refund shipping Fee?
1) Contact our Customer Care team via customercare@sunnyanglea.com
2) Provide photo(s) along with a description of the damaged item(s) and your order number associated with the items in question.
Once we receive your email and assess the damage(s), we will be in contact with you to determine the needed outcome. Please note that all damaged, defective, and incorrect items must be reported within 7 days of delivery.
What should I do when I recevied a damaged item?
1) Contact our Customer Care team via customercare@sunnyangela.com
2) Provide photo(s) along with a description of the damaged item(s) and your order number associated with the items in question.
Once we receive your email and assess the damage(s), we will be in contact with you to determine the needed outcome. Please note that all damaged, defective, and incorrect items must be reported within 7 days of delivery.
Should I know anything else about the Return Policy?
• We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
• Damaged, defective, or incorrect items must be reported within 14 days of delivery.
• Return drop-offs are not accepted at our DC or corporate office.
• We reserve the right to delay a refund until items are received based on credible concerns surrounding potential fraud.