Below FAQ are some common concerns of our customers before purchasing the fashion clothings, if you have other questions, please just send it to customercare@sunnyangela.com
Sunny Angela accepts all major credit/debit card through PayPal as shown in footer function and all prices are displayed in USD. If shopping Internationally, please take into consideration the price conversion from USD to your country's currency because the price listed at checkout may differ from your bank statement.

You may fund your PayPal account through any method and then use our single-link PayPal express checkout feature to complete your order.

NOTE - Orders CANNOT be canceled after they are placed as payment is processed automatically!

We know how important your order is, so we aim to fulfill orders as quickly as possible! While we cannot cancel or change an order once it has been placed, you are welcome to return your items in accordance with our Return Policy once your order has been delivered to you.
There are three (3) ways to check the tracking information available for your package:

1.Track your package via the Sunny Angela website (you must enter your Order Number and Email Address).

2.In your Shipping Confirmation email, you'll receive a link to your tracking information. From there, you can monitor the shipment’s progress until the package is delivered to your door.

3.If shipping internationally, you may enter the tracking number provided to you at the following website: https://www.17track.net/en (Note: The local carrier will be provided in the details of your tracking information.)

If you do not receive an email from Sunny Angela within a few hours of placing your order, be sure to check your personal Spam folder. Alternatively, the email address on file might be spelled incorrectly.

To check your orders, log into your Sunny Angela account and select the “My Orders” option to review your order history.

If you are still unable to locate the confirmation email for your order, please contact our Customer Care team.

Depending on the shipping method selected, most orders leave our Distribution Center within 48 business hours after the order is placed (excluding Saturdays, Sundays, and holidays).

Please refer to our shipping policy for current processing times and available shipping methods. Note: In-transit times are separate from processing times and are subject to change during the holiday season.

In some cases, we may run out of popular items while processing your order. When this happens, our hottest items typically restock within 3 business days. Rather than canceling your order, it will be held until the item is back in stock and your order is fulfilled! If this happens to you, our Customer Care Team will send you an email notifying you of the delay.

For orders containing multiple out-of-stock items, these items will be refunded back to the original form of payment (minus any applicable discount codes used on the order), allowing us to process and ship the rest of your order as quickly as possible!

Note: Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution.

There are several reasons why your order may have been cancelled:

1.The item(s) sold out.

2.There is a delay in replenishment for your item(s).

3.We are unable to verify your billing information and/or your billing address does not match the credit card on file for the order.

- If the billing address stated on the order does not match with what the credit card issuer or bank has on file, please contact your credit card issuer or bank to verify that the billing information is correct. Once updated, you may create a new order using the correct billing address.

Note: If your order is cancelled for any of the reasons above, you will receive an email confirming your order’s cancellation. The full amount of the order will be refunded back to the original form of payment used. Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution. If your order is cancelled and you used an E-Gift Card to purchase, please reuse the E-Gift Card on your next purchase.

You are able to use only ONE promotional code per order in addition to any E-Gift Card / Store Credit codes. Sunny Angela is NOT responsible if the promotional code is not entered at checkout and it cannot be retroactively applied. Payment is processed automatically.

When checkout out - we advise that you enter the E-Gift Card code first and then enter the promotional code. Please note, the Order Confirmation email and invoice you receive will only reflect the order total and not method of payment breakdown.

Note - Promotional Codes are only available for Online Purchases and for limited times.

We do offer Price Adjustments for items that have gone on Sale within 14 days from the day you placed your order.

We highly recommend reviewing all Order information before submitting as we work hard to ensure that your order is processed + shipped as quickly as possible.

If your order status is "Unfulfilled" - we may be able to make adjustments to your shipping address or products. Please give our Customer Care Team a email immediately at customercare@sunnyangela.com if your order requires a change.

If your order status is "Fulfilled" - then unfortunately we are NOT able to make any changes as the order has already left our Warehouse.

All items with prices ending in $ .11 is considered Final Sale and cannot be returned for store credit.

Bodysuits, swimwear are also considered Final Sale and non-returnable.

Note: Should you choose to return a Final Sale item, Sunny Angela reserves the right to apply a 50% restocking fee so long as the item is sent back in accordance with our Return Policy and is in resalable condition.

Sunny Angela is not responsible for lost or stolen packages. If your package arrives damaged, you must let us know within 24 hours of receiving the item. Please confirm your address before submitting your order.
Shipping fees are non-refundable unless you have received a damaged item and would like to return it. To report a damaged item, please use the following process:

1) Contact our Customer Care team via customercare@sunnyanglea.com

2) Provide photo(s) along with a description of the damaged item(s) and your order number associated with the items in question.

Once we receive your email and assess the damage(s), we will be in contact with you to determine the needed outcome. Please note that all damaged, defective, and incorrect items must be reported within 7 days of delivery.

To report a damaged item, please use the following process:

1) Contact our Customer Care team via customercare@sunnyangela.com

2) Provide photo(s) along with a description of the damaged item(s) and your order number associated with the items in question.

Once we receive your email and assess the damage(s), we will be in contact with you to determine the needed outcome. Please note that all damaged, defective, and incorrect items must be reported within 7 days of delivery.

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