FAQs
What is the Returns Policy?
We do not provide cash refunds. We will accept exchanges within 30 days of the original purchase date with a valid receipt and all tags attached. We will accept returns for store credit only within 30 days of the original purchase date with a valid receipt and all tags attached. The following items are considered "Final Sale" and cannot be exchanged:
• Dresses
• Bodysuits
• Accessories
• Shoes
• Swim & Lingerie
• Beauty
• Sale Items
How to initiate a return or exchange?
Before initiate a return/exchange , Please contact our customer care via customercare@sunnyangela.com.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.
Items sent back to us without first requesting a return will not be accepted.
Do gift cards expire?
No, Sunny Angela gift cards never expire and can be treated just like cash on our online store!
Why did I receive a partial refund after placing my order? One or more of your items may have sold out since your order was processed.
Why did I receive a partial refund after placing my order? One or more of your items may have sold out since your order was processed.
What happens if I use a gift card to pay for all or part of my order and some items were out of stock?
The amount refunded will go back to the gift card that was used, any remaining balance will be returned to your other form of payment.
Can I exchange items?
We do not offer exchanges but we welcome you to return your item(s) by mail in accordance with our Return Policy and repurchasing any available item(s) on our site.
What items are final sale?
All items ending in $.00, .96, .97, and .98, bodysuits, swimwear, undergarments, beauty products, cosmetics, accessories, and "Party Wear" (such as Halloween costumes) are considered final sale, non-returnable and cannot be returned for store credit.
Returned multiple orders in 1 package?
Please do not group returns like this in the future as it can cause major delays and incorrect crediting. It is up to the returns processing associate to locate your items manually for any order returned that was not done. In the case they missed an item please contact us and include the order number and item(s) missed.
Received less credit than you expected?
Upon receipt of your return our returns processing team inspects all garments for stains, holes, defects, and wear. If an item is identified as damaged, a 50% restocking fee will be reduced from your return amount.
Did you order using a BOGO (Buy One Get One) sale?
Here is how we calculate your credit. The easiest way to do this is to give you an example...
Let's say you redeemed a BOGO for 2 items.
One was a $15 item and the other was a $10 item. The $10 item in this case would be the item you got for free. But how we calculate it, is you got the $15 item for $9 and the $10 for $6 as the $10 discount is prorated across the 2 items.
If you return the $15 item you will get $9 in credit.
If you return the $10 item you will get $6 in credit.
In every case, we prorate the discount across all applicable items in your specific order. Don't worry, we'll do the math for you.
Let's say you redeemed a BOGO for 2 items.
One was a $15 item and the other was a $10 item. The $10 item in this case would be the item you got for free. But how we calculate it, is you got the $15 item for $9 and the $10 for $6 as the $10 discount is prorated across the 2 items.
If you return the $15 item you will get $9 in credit.
If you return the $10 item you will get $6 in credit.
In every case, we prorate the discount across all applicable items in your specific order. Don't worry, we'll do the math for you.
Do you refund shipping Fee?
Shipping fees are non-refundable unless you have received a damaged item and would like to return it. To report a damaged item, please use the following process:
1) Contact our Customer Care team via customercare@sunnyanglea.com
2) Provide photo(s) along with a description of the damaged item(s) and your order number associated with the items in question.
Once we receive your email and assess the damage(s), we will be in contact with you to determine the needed outcome. Please note that all damaged, defective, and incorrect items must be reported within 7 days of delivery.
1) Contact our Customer Care team via customercare@sunnyanglea.com
2) Provide photo(s) along with a description of the damaged item(s) and your order number associated with the items in question.
Once we receive your email and assess the damage(s), we will be in contact with you to determine the needed outcome. Please note that all damaged, defective, and incorrect items must be reported within 7 days of delivery.
What should I do when I recevied a damaged item?
To report a damaged item, please use the following process:
1) Contact our Customer Care team via customercare@sunnyangela.com
2) Provide photo(s) along with a description of the damaged item(s) and your order number associated with the items in question.
Once we receive your email and assess the damage(s), we will be in contact with you to determine the needed outcome. Please note that all damaged, defective, and incorrect items must be reported within 7 days of delivery.
1) Contact our Customer Care team via customercare@sunnyangela.com
2) Provide photo(s) along with a description of the damaged item(s) and your order number associated with the items in question.
Once we receive your email and assess the damage(s), we will be in contact with you to determine the needed outcome. Please note that all damaged, defective, and incorrect items must be reported within 7 days of delivery.
Should I know anything else about the Return Policy?
• Items must be unworn, unwashed, and have original tags attached and returned in their original packaging.
• We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
• Damaged, defective, or incorrect items must be reported within 14 days of delivery.
• Return drop-offs are not accepted at our DC or corporate office.
• We reserve the right to delay a refund until items are received based on credible concerns surrounding potential fraud.
• We are not liable for any return packages that may become lost or stolen in-transit. Please keep your proof of postage and/or return tracking number when shipping back your returns.
• Damaged, defective, or incorrect items must be reported within 14 days of delivery.
• Return drop-offs are not accepted at our DC or corporate office.
• We reserve the right to delay a refund until items are received based on credible concerns surrounding potential fraud.