FAQs
WHAT METHODS OF PAYMENT DO YOU ACCEPT?
You may fund your PayPal account through any method and then use our single-link PayPal express checkout feature to complete your order.
NOTE - Orders CANNOT be canceled after they are placed as payment is processed automatically!
HOW DO I CHANGE OR CANCEL MY ORDER?
Adding/Removal of Items
Change in Color/Size of Items
Adding/Removal of a Discount Code
Billing or Shipping Address Update
Order Cancellation Request
Shipping Method Change
We welcome you to return items in accordance with our Returns Policy once your order has been delivered to you.
HOW CAN I TRACK MY PACKAGE?
1.Track your package via the Sunny Angela website (you must enter your Order Number and Email Address).
2.In your Shipping Confirmation email, you'll receive a link to your tracking information. From there, you can monitor the shipment’s progress until the package is delivered to your door.
3.If shipping internationally, you may enter the tracking number provided to you at the following website: https://www.17track.net/en (Note: The local carrier will be provided in the details of your tracking information.)
I PLACED AN ORDER, BUT NEVER RECEIVED A CONFIRMATION EMAIL.
To check your orders, log into your Sunny Angela account and select the “My Orders” option to review your order history.
If you are still unable to locate the confirmation email for your order, please contact our Customer Care team.
I PLACED AN ORDER, BUT HAVEN'T SEEN ANY MOVEMENT FROM SUNNY ANGELA. WHAT'S GOING ON?
Please refer to our shipping policy for current processing times and available shipping methods. Note: In-transit times are separate from processing times and are subject to change during the holiday season.
In some cases, we may run out of popular items while processing your order. When this happens, our hottest items typically restock within 3 business days. Rather than canceling your order, it will be held until the item is back in stock and your order is fulfilled! If this happens to you, our Customer Care Team will send you an email notifying you of the delay.
For orders containing multiple out-of-stock items, these items will be refunded back to the original form of payment (minus any applicable discount codes used on the order), allowing us to process and ship the rest of your order as quickly as possible!
Note: Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution.
WHY WAS MY ORDER CANCELLED?
1.The item(s) sold out.
2.There is a delay in replenishment for your item(s).
3.We are unable to verify your billing information and/or your billing address does not match the credit card on file for the order.
- If the billing address stated on the order does not match with what the credit card issuer or bank has on file, please contact your credit card issuer or bank to verify that the billing information is correct. Once updated, you may create a new order using the correct billing address.
Note: If your order is cancelled for any of the reasons above, you will receive an email confirming your order’s cancellation. The full amount of the order will be refunded back to the original form of payment used. Refunds can take up to 2-5 business days to clear and 7-10 business days for the amount to post to your account, depending on your financial institution. If your order is cancelled and you used an E-Gift Card to purchase, please reuse the E-Gift Card on your next purchase.
CAN I APPLY A PROMO CODE WHILE USING A GIFT CARD?
When checkout out - we advise that you enter the E-Gift Card code first and then enter the promotional code. Please note, the Order Confirmation email and invoice you receive will only reflect the order total and not method of payment breakdown.
Note - Promotional Codes are only available for Online Purchases and for limited times. We do offer Price Adjustments for items that have gone on Sale within 14 days from the day you placed your order.
HOW CAN I MAKE CHANGES TO MY ORDER?
If your order status is "Unfulfilled" - we may be able to make adjustments to your shipping address or products. Please give our Customer Care Team a email immediately at customercare@sunnyangela.com if your order requires a change.
If your order status is "Fulfilled" - then unfortunately we are NOT able to make any changes as the order has already left our Warehouse.
WHAT HAPPENS IF MY ORDER IS STOLEN?
DO YOU REFUND SHIPPING FEES?
1) Contact our Customer Care team via customercare@sunnyanglea.com
2) Provide photo(s) along with a description of the damaged item(s) and your order number associated with the items in question.
Once we receive your email and assess the damage(s), we will be in contact with you to determine the needed outcome. Please note that all damaged, defective, and incorrect items must be reported within 7 days of delivery.
I RECEIVED A DAMAGED ITEM. WHAT DO I DO?
1) Contact our Customer Care team via customercare@sunnyangela.com
2) Provide photo(s) along with a description of the damaged item(s) and your order number associated with the items in question.
Once we receive your email and assess the damage(s), we will be in contact with you to determine the needed outcome. Please note that all damaged, defective, and incorrect items must be reported within 7 days of delivery.